Tax forms processed during tax season January 1 st – June 1 st will be processed in two weeks. Outside of this time period may take longer.
Win/Loss request can be obtained instantly at the kiosk on any of our casino floors with your players club card. If you chose to request them through our office it falls within the same processing time as other tax forms.
We allow two weeks processing for all request submitted within that time frame but please be advised that Lucky Star does not have a deadline to replace these forms as they have already been given to you upon win.
We DO NOT process walk-in request.
All replacement copies will be sent through the US Postal Service.