Responsible for the profit center management of the entire table games department, overseeing the entire staff of the facility. Able to provide strong innovative leadership in organizational development and activities to create productive work environments and positive outcomes to maximize revenues and profits through producing consistent customer service, and converting “trial” customers into repeat clientele. Responsible for the motivation and morale of the table games staff. Act as a liaison between all departments thus incurring the highest quality service on the casino table game’s valued players. Responsible for achieving table games volume required by the company to reach their financial goals.
Must have a minimum of seven years table games experience and have a history participation in new table games and new casino start up activities.
Knowledgeable in promotions and advertising, marketing programs, public relations as well as tournament experience.
Must pass pre-employment drug test, fingerprint and background checks.
Require mornings, afternoon, evenings and overnight shifts. Monday through Saturday.
Request to be scheduled off for a specific day requires advance notification and approval by manager.
Essential Duties and Responsibilities
Enforces Lucky Star Casino’s Mission Statement
Monitors and controls day to day table games operations including patron relations to successfully achieve a cost effective and profitable table games department.
Ensures employee/patron compliance to regulatory, departmental and casino policies and procedures for efficient gaming operations.
Supervises a smooth, effective day to day operation of the table games and personnel.
Maintaining business forecasting, work schedules and payroll for all table games employees.
Responsible for internal surveillance and security in table games in conjunction with the Security and Surveillance Departments.
Responsible for detecting and taking actions against cheating, fraud (monitoring card counters and taking appropriate action) and other disruptions as company policy dictates.
Maintains current knowledge of all barred persons.
Develops, institutes and monitors marketing promotions in conjunction with the Marketing Department which includes prize giveaways, jackpot funds, and tournaments as well as gets involved in new product/game development recommendations. Responsible for sharing expertise with table games Lead Dealers/Pit Managers/Floor Supervisors in spreading card games, promoting high limit games, dealer rotations, etc.
Designs and implements long term training and development programs for all staff members in the table games department.
Responsible for annual forecasting and budgeting process.
Establishes and implements Table Games Policies and Procedures (Black Jack/Pit Games), Manual Poker Dealer Handbook, Poker Rule Book and Employee Job Descriptions in conjunction with the Human Resources Department.
Streamlines activities to improve operations, promotes efficiency, increase cost effectiveness and ensure quality.
Acts as role model, always presenting oneself as a credit to a Lucky Star Casino and encourages others to do the same.
Meets the attendance guidelines of the job and adheres to regulatory, departmental and company Policies and
Implements and enforces Lucky Star Casino’s Internal Control Standards and ensures all departmental Policies and Procedures are consistent with the most current Internal Control Standards.
Attends all required meetings and training.
Performs additional duties as assigned.
Authority & Supervisory Capacity
Physical Job Requirements
Sit and/or stand continuously and perform job functions for a full shift with lunch break