The Security Manager is responsible for administering security department policies, programs and practices: including planning, organizing, developing, implementing, coordinating, and directing to the casino.
Essential Duties and Responsibilities:
Plans, organizes and assigns work activities of subordinates.
Recommends changes in policy and procedures by writing proposals and submitting to management for review.
Prepares informal budget proposals for manpower and equipment needs indicating suggestions and justifications.
Plans, organizes and coordinates subordinates’ activities on a daily basis and in unusual security situations by directing and supervising personnel investigating criminal violations, assisting customers, and collecting and preserving evidence if necessary.
Coordinates subordinates’ activities with other company personnel in order to provide adequate manpower and establish a cooperative effort to accomplish the overall company goals and objectives.
Supervises and evaluates work activities and performance of assigned personnel.
Completes performance evaluations on subordinates in order to rate and document the individual’s performance and progress
Investigates customer complaints against company personnel by interviewing customer(s) and employee(s) in order to evaluate the circumstances involved and determine the validity of the complaint.
Visually observes personnel while performing assigned duties to insure conformance with company policies and procedures.
Performs a wide variety of specialized security activities.
Researches and reads large quantities of printed security and related materials in order to stay updated of current security/safety issues.
Instructs security personnel through in-service training programs over specialized subject matter through explanation, demonstration and supervised practice.
Improves public relations though constant contact with customers and employees by reinforcing the company’s policy of service and availability. Continuously monitors all operations in an effort to maintain the highest standards of customer service and recommends constructive changes when needed.
All other duties as assigned
Authority and Supervision Capacity:
To supervise all security personnel to insure that the facility is adequately secured.
To review all disciplinary actions given to employees
To approve or disapprove any employee request for vacation, sick leave, or leave of absence.
To ensure all employees are being treated equally
Physical Job Requirements:
Sit and/or stand continuously and perform job functions for a full shift with lunch break.