Player’s Club Representative (Evening Shift) – Canton
Part Time | Canton
The Player’s Club Representative is under the direct supervision of the Player’s Club Supervisor. The Player’s Club Representative will provide excellent guest service to all Lucky Star guests and Player’s Club members
Requires variation of morning, afternoon and evening shifts. Monday through Sunday including holidays and/or special events
Request to be scheduled off for a specific day requires advance notification and approval
Essential Duties and Responsibilities
Builds and accurately maintains database though club membership, redeems credits for gifts and other amenities.
Provides guests with promotional and general casino information
Communicates to guests and other departments the benefits of the Player’s Club program
Cross sells property, events, and amenities
Creates an exciting atmosphere for guests following Lucky Star/Feather Warrior customer service standards
Operates as a team player and maintains an upbeat and positive attitude though-out entire shift.
Makes suggestions to streamline processes and improve the guest experience
Maintains confidentiality of all guest information
Maintains confidentiality of all matters regarding the business operation
Complies with state, federal, tribal, and regulatory policies and procedures
Generally fulfills tasks as specified by Player’s Club leadership
Physical Job Requirements
Sit and/or stand continuously and perform job functions for a full shift with lunch break.
Move objects up to and exceeding 25lbs. with reasonable accommodations.
Gaming floor environment with some office environment.
Must be able to work independently
Must be able to stand for extended periods of time
Must be able to operate a computer
Must be fluent in English
Must be able to maneuver all areas of the casino and tolerate second-hand smoke, loud noises, and bright lights.
Must be able to work varied shifts, weekends, and holidays as needed.
Must be able to obtain and maintain a gaming license.
I acknowledge I have read the Job Description and I understand what would be expected of me. The company reserves the right to change or reassign job duties or to combine positions at any time. I also understand there are conditions of employment, policies, and the employee handbook that I am required to abide by.