The Machine Technician Supervisor will be responsible for the successful operation of the technical side of the casino floor. Ensure adherence to Lucky Star employee handbook and gaming machine policies and procedures in accordance with National Indian Gaming Commission Minimum Internal Control Standards.
Requires morning, afternoon and evenings. Monday through Sunday.
Unexpected business circumstances could alter the shift schedule as well as add additional unforeseen duties.
Request to be scheduled off for a specific day requires advance notification and approval supervisor.
Essential Duties and Responsibilities:
Assist the machine technician manager in all areas of the department listed below.
Ensures adequate staff to business needs on shift by completing weekly schedules.
Review attendance and punctuality for staff on a regular basis.
Prepare weekly paperwork and ensure turned in timely.
Oversees training and performance. Completes evaluations for staff.
Assigns duties as necessary to staff.
Communicates with Slot Director, Operations Mgr, AGM and GM concerns or issues within technician department.
Work with vendors on all machine issues to include work orders and reporting.
Maintain and report problems with electronic gaming machines and systems, to include server, dollar bill acceptor, printer, locks and point of sale units.
Ensure cash-out ticket paper inventory is maintained.
Ensure jackpot payouts are processed & Title 31 requirements are met.
Process Jackpot paperwork and submit to cage, unless performing removals or installs.
Resolve payout/last games played issues as well as other customer disputes.
Complete supporting documents/logs for gaming machines that are brought on/off line.
Performance will be evaluated by the Director to determine if employee will receive daily/weekly tips.
Must assist and exhibit STAR treatment to all customers, co-workers and vendors.
Other duties as assigned by Manager.
Physical Job Requirements:
Work in highly interruptive conditions with constant time pressures and have the ability to work in fast paced environment.
Sit and/or stand continuously and perform job functions for a full shift with lunch break.