The General Manager (GM) is responsible for directing every aspect of the Watonga and Best Western hotels, retail and conference center operations including but not limited to: Front Offices, Housekeeping Sales and Marketing, Hotel F&B outlets, Fitness Area, Maintenance, Conference Center and Catering, Payroll and Administrative functions, Financial Performance, Associate Relations, and all other functions as directed.
The GM must possess exceptional and proven leadership abilities with a strong, passionate desire to maintain optimal levels of guest and associate satisfaction, profitability, revenue through sales and marketing efforts, safety, security and upkeep of the properties and overall quality and efficiency in all areas of the operation. The General Manager must be innovative and driven when it comes to driving top line sales and maximizing profitability.
As a GM, you must be high energy, results driven, possess exceptional level of integrity, be highly self-motivated and be the consummate professional in matters of guest and associate relations, written and verbal communication, always.
Requires morning, afternoon, evenings and nights. Monday through Sunday
Must have the availability work all shifts, during normal operating hours of the property. May be required to work extensive hours.
Request to be scheduled off for a specific day requires advance notification and approval.
Essential Job Responsibilities and Functions Include, but are not limited to:
Oversee and promote a full- service culture.
Ensure the selection, training, ongoing development, and direction of all associates is at a high level of job satisfaction. Ensure morale, employee engagement (buy-in), and teamwork is consistently maintained.
Communicate, counsel and assist in staff development. Be visible and available to all personnel in accordance with the LSC’s open door policy.
Achieve financial and budget expectations as established by the annual business plan and ownership in all areas of responsibility.
Organize and implement strategic and tactical plans to facilitate profitability and guest satisfaction-targeted goals.
Set written priorities and key objectives for each department head quarterly, including action plans and timeline for completion. Follow up on all plans and goals to assure successful implementation and follow-through. Take corrective actions necessary in the event of failure to meet assigned objectives.
Evaluate staff regularly in relation to their performance and achievement of business goals. Address employee issues as they arise in a timely manner per the employee handbook.
Work effectively with management of all F&B staff to ensure the same high level of service and quality from all outlets. Initiate, innovate, and implement creative group experiences, activities, promotions, and environment.
Ensure staff and property compliance with all regulations and laws.
Actively work with sales team and monitor sales and marketing efforts. Innovate, implement, and assess all marketing campaigns and sales efforts.
Develop monthly forecast of all operating labor and cost expenditures. Keep business planning in line with forecasted sales and costs and adjust as needed according to demand and goals. This includes monitoring progress and offering the same guidance to department heads in this area.
Physical Job Requirements
Sit and/or stand continuously and perform job functions for a full shift with lunch break.
Move objects up to and exceeding 25lbs. with reasonable accommodations.
Bachelor’s Degree and/or a minimum of 4-year previous experience as a GM in a full service or similar environment of size, scope, and service.
Must maintain valid Cheyenne & Arapaho Gaming Permit
Must pass pre-employment drug screen.
Good knowledge of all operating systems and equipment.
Should be a strong, proven leader and mentor with the ability to motivate, inspire and develop a strong team.
Must have proven ability to achieve profitability and budget goals, with an excellent knowledge of all financial reports and tools. Must be resourceful and responsible for expense control, flow through and profitability of all outlets.
Have sales and marketing ability to work with the sales team to maximize revenue and yield strategy.
Qualified applicants should submit an employment application and or resume to Lucky Star Casino Human Resources or to the Tribes’ Employment and Training Administration, P.O. Box 67, Concho, OK 73022.
Current Lucky Star Casino employees who are interested should submit a resume to Human Resources.