Guest Services Supervisor
Full Time | Best Western El Reno
General Description
Provide guests with excellent customer service while taking reservations, checking guests in and out and out in an accurate/thorough manner. Balance the daily accounting records and completes the necessary paperwork.
Work Schedule
- Requires mornings, afternoons, and evenings. Monday through Sunday.
- Request to be scheduled off for a specific day requires advance notification and approval.
Essential Duties and Responsibilities
- Check guests in and out of the hotel in a thorough and accurate
- Assist in retail sales, ringing up items. Re-stocking items & maintaining a clean and organized work area.
- Sell guest rooms to walk in guests and reservations, using established selling procedures and yield management
- Answer and transfer all incoming telephone calls using proper telephone
- Provide excellent customer service, including message taking, setting wake up calls, providing directions and other information as
- Follow proper cash and credit card handling procedures. Accurately complete required paperwork and cash out
- Communicates information to other shifts in the daily log
- Maintain a thorough understanding of hotel equipment used at the front Ensures equipment, such as fax machines, copiers and the PMS system are maintained properly and secured.
- Provides excellent customer service that goes above and beyond the expectations of the hotel guests. Remain professional and courteous at all times. Immediately address all guest requests. Always find the answer to a guest request for information.
- Be attired properly in a clean, pressed uniform and nametag, in accordance with franchise and company uniform policy.
- Communicates with superiors and co-workers about the status of guest rooms, guest requests, and maintenance issues. Work towards coordination of information for all daily shifts.
- Provide safety and security for the hotel and its guests including key control procedures at all times. Be familiar with the hotel emergency plan and able to handle emergency situations that
- Observe guest and hotel confidentiality
- Reports all incidents and injuries to the appropriate
- Provide input and ideas on the operation of the
- Completes any other task requested by a supervisor, including training new associates.
- Make sure that all events are in the Resume book, for front desk.
- Be able to handle all billing issues, credit – debits and Chargebacks.
Job specific position requirements
- Competence with basic accounting and office
- Experience with POS or PMS system
- Excellent customer service, phone etiquette and multi-tasking abilities.
- Must take initiative, can handle fast-paced environment alone and with accuracy and efficiency while maintaining excellent guest
- Guest Service associates must be able to complete all necessary Guest Service required and other training, in the timeframe designated by
- Must treat all associates with respect and hold everyone accountable, to the handbook.
Physical, Schedule and Work Requirements:
- Ability to work with minimal requests for extended periods of time off during peak
- Ability to stand for extended periods. Ability to bend, kneel, reach, push and pull while performing job tasks. Must be able to lift 25 lbs. or
- Ability to work with little
- Must take initiative, can handle fast-paced environment alone and with accuracy and efficiency while maintaining excellent guest
- Availability to work on all shifts, during the normal operating hours of the
- Must maintain valid Cheyenne and Arapaho Gaming License/Permit.
Signatory Authority: General Manager
Access to Sensitive Areas:
Qualified applicants should submit an employment application and or resume to Lucky Star Casino Human Resources or to the Tribes’ Employment and Training Administration, P.O. Box 67, Concho, OK 73022.
Current Lucky Star Casino employees who are interested should submit a resume to Human Resources.