The Drop & Count Team Manager oversees the collection and accurate processing of cash, tickets, and chips from slots and table games. This position must create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction.
Requires morning, afternoon and evenings. Monday through Sunday.
Request to be scheduled off for a specific day requires advance notification and approval by the General Manager.
Essential Duties and Responsibilities
Train and coach staff on all count room functions.
Works with revenue audit, slot analysis, and vault to ensure the efficiency and accuracy of Electronic Gaming Machine software.
Oversee the collection of the cash and tickets, and chips from slots and table games.
Effectively operate computers and machines used in the processing of all monies, and machines used in the slot drop process.
Perform the functions of counting, sorting, strapping, racking, transporting and recording of all funds.
Maintain a clean and organized count room.
Effectively and accurately maintain count team data.
Create and update policies and procedures for the drop and count process.
Put together strategies to improve the effectiveness and efficiency of the count team processes within the gaming control board guidelines.
Responsible for maintaining a coordinated drop and process
Maintain confidential information
Analyze/Troubleshoot problems and give constructive feedback/solutions to management and employees.
Must be able to move objects up to and exceeding 30 lbs. with reasonable accommodations
Cannot be color blind
Casino environment (exposure to cigarette, cigar, pipe smoke, bright flashing lights, loud mechanical noises and crowds)
No allergies to cleaning soaps detergents or other specified cleaning chemicals
Must pass pre-employment drug test
Must obtain and maintain a Cheyenne-Arapaho Gaming License
Must have proper Drop/Count experience
Great Verbal & Written communications skills
Abide by and be familiar with the Employee Handbook & Guidelines, Department Policies & Procedures, Gaming Minimal Internal Control Standards, and the Bank Secrecy Act. This includes reading updates on the four (4) above policies and procedures on a regular basis.
Qualified applicants should submit an employment application and or resume to Lucky Star Casino Human Resources or to the Tribes’ Employment and Training Administration, P.O. Box 67, Concho, OK 73022.
Current Lucky Star Casino employees who are interested should submit a resume to Human Resources.