Under the direct supervision of the Pit Manager, the Floor Supervisor ensures customer service and supervises personnel working in their respective areas. He/she preserves the integrity of the games by providing close oversight of employees and customers. He/she provides a pleasant and professional environment for customers and employees. The Floor Supervisor performs additional duties as assigned.
Helps establish Rules and Procedures for all current and new games
Understands, respectfully enforces and follows the Pit Policies and Procedures.
Supervises dealers and all other support personnel to insure proper performance of duties
Maintains visual presence of all games in his/her area as much as possible, watching for proper dealing procedure and proper pays by the dealer, monitoring all players being aware of deviation from standard play or unusual betting patterns. Making sure that only chips, drinks (in cup holders) and ashtrays are on Blackjack tables.
Renders impartial decisions when a problem and/or error occurs, making sure that if the error was our fault, that the decision will reward the players with compensation in some form (i.e. cash back, comps, etc). If a decision becomes difficult to make, supervisor must use all available means to render a fair decision, i.e. dealer information, player information, tape reviews, etc. Rule of Thumb; In most cases it is always best to “err” on the side of the player, making sure that they are compensated
Informs Pit Manager when a customer is dissatisfied with a decision. Gets necessary information from the dissatisfied customer thus allowing the Pit Manager to follow-up with the customers concerns
Settles all Player disputes in a professional and courteous manner
Continually observes games in progress for possible irregularities in player or dealer conduct/policy/procedure
Maintains current knowledge of all barred persons
Maintains awareness of special events and promotions and communicates this information to employees and patrons
Meets new customers and greets returning players. Makes every effort to learn players names. Makes every effort to get players included in games, suggesting alternative games if first choice is not available
Must be alert to the possibility of new games
Starts new games under the direction of the Pit Manager and informs the dealer that he/she is needed for this new game
Makes sure that all players have ashtrays, drink holds, etc. when needed
Must be able to deal all games according to established policy and procedure
Logs in all new and broken games on a daily shift table card
Responsible for opening and closing games under the direction of the Pit Manager as well as making fills and credits when necessary
Must keep track of daily table cards to insure accuracy
Maintains proper information of player buy-ins for Title 31 Compliance
Knows dealer procedures and makes sure they are being followed
Informs Pit Manager of any deviation for standard dealing procedures
Relays any information regarding daily business to incoming Floor Supervisor at shift change and/or break
Monitors all employees making sure they are in compliance with Lucky Star’s dealing policies paying extra attention to “new” employees
Continually reviews all existing dealers by use of personal observations to increase skill level
Does not approach dealers but makes observations known to Pit Manager
Maintains a congenial and professional personality, always upbeat and personable
Must be able to teach and promote all new games to prospective players
Meets attendance guidelines of the job and adheres to regulatory, departmental and casino policies and procedures
Attends all required meetings and training
Performs additional duties as assigned
High school diploma or equivalent or minimum of 3 years gaming and/or hospitality employment with a minimum of 2 years dealing experience
Extensive knowledge of all Class III card games
Dealing and training experience of all varieties of all new games
Must work any time of day or night in smoky, crowded, noisy environment
Must be able to stand for 100% of shift
Must be able to work harmoniously with others
Must pass a pre-employment drug test, fingerprint and background check
Qualified applicants should submit an employment application and or resume to Lucky Star Casino Human Resources or to the Tribes’ Employment and Training Administration, P.O. Box 67, Concho, OK 73022.
Current Lucky Star Casino employees who are interested should submit a resume to Human Resources.